Support

We answer every message ourselves. There is no ticket maze and no bot in front of us.

To get a useful answer on the first reply, tell us your workspace name, whether you are in Outlook or the web portal, and what you expected to happen. A screenshot beats a description.

Before you write

Most questions are answered in the user guide, which covers installing the add-in in Outlook, writing instruction profiles, building your knowledge base, and creating templates.

Common questions

• The add-in does not appear in Outlook. Close and reopen Outlook, then look under the Home ribbon. If it is still missing, your Microsoft 365 administrator may need to approve the add-in for your organization.
• I cannot sign in. ReplyrX signs you in with your Microsoft account. If the sign-in window closes without returning you to the app, try a private browser window, or write to us with the email address you are using.
• Drafts stopped generating. Each workspace has a monthly credit allowance and, on a free trial, an end date. The workspace owner can see both in the portal under Billing.
• I want my data deleted. Write to us from the address on the account and we will delete or de-identify it, as described in the privacy policy.

Billing and subscriptions

Plans, invoices and payment methods live in the web portal at app.replyrx.org, under Billing. For anything a workspace owner cannot change there, including refunds, email us at the address above.

Reporting a security issue

Write to contact_replyrx@beelabxapps.com with “security” in the subject line and we will prioritise it. Please give us a chance to fix the issue before disclosing it publicly.

Who you are contacting

ReplyrX is published by BeelabX Consulting LLC, 2105 Vista Oeste NW Ste E #3804, Albuquerque, NM 87120-3693, USA.
Email: contact_replyrx@beelabxapps.com